ETA claims team recognised for excellence

We're delighted to announce that we're through to the finals in the Claims Team of the Year category of the Insurance Times Awards.

https://vimeo.com/703649184

It's been a busy time for us over the last two years. As lockdown changed the market, our focus shifted to account for closed cycle shops, delays in the delivery of parts and an increase in bicycle retail prices. We also launched a customer log-in area and online claims portal - a feature that allows you to log all details of a claim, upload photos and receipts and communicate with us throughout the process as well as by phone or via LiveChat.

Since first selling cycle insurance in 1993, we’ve developed a human approach – an approach that customers experience long before any claim is underway.

From the very beginning, we've taken on the rather frustrating business of chasing car insurers for payment where a driver is responsible for causing damage to our customers’ property. The painstaking recovery of our customer’s excess and uninsured losses from motor insurers might put off many insurers, but we’re driven by a sense of loyalty to our customers as well as a moral imperative to see careless and dangerous drivers held to account.

We'll learn next month whether we've scooped the top award.

The ethical choice

The ETA was established in 1990 as an ethical provider of green, reliable travel services. Over 30 years on, we continue to offer cycle insurance , breakdown cover and mobility scooter insurance while putting concern for the environment at the heart of all we do.

The Good Shopping Guide judges us to be the UK's most ethical provider.

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